INTERNAL SOP

Using Forms + Client Brief + Presentation

Across the 3 Onboarding Calls

Role

Client Launch & Growth Strategist

Time Horizon

First 60–90 Days

Mission

Speed to clarity. Speed to launch. Speed to trust.

The Core Principle

There are three tools:

Online Forms

Raw Client Input

Client Launch Blueprint

Operational Source of Truth

Presentation Deck

Authority & Alignment Tool

The System Architecture
ToolPurposeWho It Serves
Online FormsCollect raw informationInternal intake
Presentation DeckAlign client expectationsClient-facing
Launch BlueprintConfirmed operational decisionsInternal production

The forms are not final truth.

The Blueprint is final truth.

The deck drives alignment.

Call 1 – Strategic Alignment Call
45–60 minutesFocus: Vision + priorities + non-negotiables

What You Review BEFORE the Call

  • Sales notes
  • Completed forms
  • Their website + GBP
  • Revenue size & tech count
  • Any obvious inconsistencies

During the Call

Tool Used: Presentation Deck

The deck drives the conversation.

It:

  • Establishes authority
  • Defines success
  • Explains the Digital Dominance framework
  • Sets non-negotiables
  • Locks 90-day expectations

While Presenting

You are updating the Launch Blueprint live (privately). You confirm:

Revenue targetsTop 3 servicesPrimary service areasCapacity limitsGrowth goals30-60-90 expectations

You correct anything wrong in the forms.

Example:

Form says "24/7"

Call reveals "Live answering only"

Blueprint gets corrected.

End of Call Deliverable

  • • Blueprint Strategic Section finalized
  • • Technical Kickoff scheduled

Status: Strategically Aligned

Call 2 – Technical Implementation Kickoff
30–45 minutesFocus: The Access Sprint

What You Review BEFORE the Call

  • Essential Logins Form
  • Blueprint Technical section draft
  • Big 6 login pages pre-opened

You identify likely friction points in advance.

During the Call

Tool Used: Access Sprint Framework

You do NOT use the strategic presentation deck here.

You use:

Essential Logins FormAccess Capture SheetBlueprint Technical Section

What Happens Live

You verify the Big 6:

1.Domain
2.Hosting
3.WordPress
4.Google Business Profile
5.GA4
6.Google Ads

Each gets marked:

✔ Verified⏳ Pending🚫 Blocked

End of Call Deliverable

  • • Blueprint Technical Section finalized
  • • Access verified or clearly assigned

Status: Access Secured

Call 3 – Quick Wins Activation
Optional but Recommended30–45 minutesFocus: Activation, not intake

What You Review BEFORE the Call

  • Tracking status
  • GBP status
  • Website build progress
  • Review process
  • Database size

You identify what can produce a fast visible win.

During the Call

Tool Used: Quick Wins Activation Deck

You are not gathering information. You are activating.

Examples:

  • Confirm review process owner
  • Trigger database reactivation
  • Launch simple landing page
  • Turn on retargeting
  • Validate call tracking

You show them movement.

Blueprint Update

You log:

  • • Quick win actions taken
  • • Review accountability owner
  • • Immediate campaign activations

Status: Momentum Established

How the 3 Tools Work Together

1. Forms = Intake

  • • Completed before Strategic Call
  • • Not trusted blindly
  • • Used as starting point

2. Presentation Deck = Authority & Alignment

  • • Used only during client-facing calls
  • • Drives narrative
  • • Sets tone

3. Launch Blueprint = Single Source of Truth

  • • Updated after each call
  • • Used for internal handoff
  • • Used by production only
  • • Used by future Account Manager
Discipline Rules
  • Production never works off forms.
  • Production works only from the Blueprint.
  • Forms are never assumed correct.
  • Every inconsistency must be clarified live.
  • Access is verified live, not promised.
Role Mindset

You are not a note-taker. You are:

The filter

The clarifier

The pressure-tester

The translator

Sales sells hope. You build structure.

The Big Mistakes to Avoid
  • Reading forms line-by-line in Strategic Call
  • Trying to do strategy during Technical Kickoff
  • Ending Access Call without verified access
  • Letting Quick Wins become a vague check-in
  • Letting production ask clients questions you should have handled
What Success Looks Like
After 3 Calls:
  • Client feels clear and confident
  • Production has zero ambiguity
  • Access is secured
  • Priorities are locked
  • Early momentum is visible
  • No one is asking "what did the client mean?"

That is gold standard onboarding.